As Maison Source connects you directly with suppliers, return policies are set by each supplier. Please check the return terms listed on the product page before purchasing.
Refunds are processed by the supplier once the return is received and approved. The refund method will match your original payment method.
If your order arrives damaged or not as described, contact the supplier directly through your Maison Source dashboard within 7 days of delivery. Be sure to include photos and details so the supplier can resolve it quickly.
Customised or made-to-order items are generally non-refundable unless damaged or defective. These terms will always be stated on the product listing.
Return shipping responsibility depends on the supplier’s policy. Some suppliers cover costs for damaged/faulty goods, while others may require buyers to arrange and cover return shipping.
Most suppliers require return requests within 7–14 days of delivery. Always review the supplier’s return policy on the product page before confirming your order.
If you’re unable to reach a resolution with the supplier, our support team can step in to help mediate. Contact us at hello@maisonsource.com.
